Returns related to defective thermostats
Please contact the manufacturer directly to determine whether the product is indeed defective by contacting them below (please note the manufacturer will not provide a replacement but will just diagnose the issue):
- Google Nest: (855) 469-6378
- Ecobee: (877) 932-6233
- Honeywell: (800) 633-3991
- Emerson: (800) 284-2925
- Make sure to provide email proof or a case number from the manufacturer advising the product is defective.
- Next, please contact customer support at (844) 363-7833 or via email at aps@care.enervee.com
- Once the item is received after proof from the manufacturer then we will issue a refund.
- Please note: If you would like a replacement product, you must place a new order.
Returns related to any other products
For assistance, please send an email to aps@care.enervee.com or contact us via phone at (866) 280-0671
- Once the item is received after proof from the manufacturer then we will issue a refund.
- Please note: If you would like a replacement product, you must place a new order.
Returns related to warehouse errors or damaged-in-shipment products
You must notify us within 5 business days of the delivery date of the order and the item(s) will be refunded.
For assistance, please send an email to aps@care.enervee.com or contact us via phone at (866) 280-0671