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Is my payment information safe?
Every possible precaution to protect your payment information is taken. All payments are processed using enterprise-level encryption, safety protocols and are PCI DSS compliant. -
What payment methods can I use?
All major credit cards and debit cards, including Visa, Mastercard, Discover, and American Express are accepted at the time of purchase. -
The Marketplace allows you to compare thousands of appliances and products by price and Enervee Score (energy efficiency). Many of the products without an “Add to Cart” button can be purchased from the retailers listed on the Marketplace product page. However, there are specific products such as ...
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What are your return policies?
Returns related receiving damaged-in-shipment or incorrect product(s): You must notify us within 5 business days of the delivery date of the order. If you would like a replacement item you will need to place a new order. You will need to provide a picture of the item and the damaged item(s) wi... -
What if I received a defective product?
Returns related to defective thermostats Please contact the manufacturer directly to determine whether the product is indeed defective by contacting them below (please note the manufacturer will not provide a replacement but will just diagnose the issue): Google Nest: (855) 469-6378 Ecobee: (87... -
What happens if there was a problem with my delivery? Ie. (lost, partial shipment, etc.)
If you haven’t received your order, please check the tracking information provided and contact the shipper (FedEx or USPS) if there were delivery issues. Then, please contact Customer Service at (844) 363-7833 or via email at aps@care.enervee.com. -
Why must my billing and shipping address match?
We require the shipping address to match the credit card billing address in an effort to mitigate fraudulent activity and to provide a much safer method of handling credit card data. -
How do I know which products are eligible for rebates?
Products eligible for a rebate are indicated with an orange rebate tag on the product category page. Rebate details can also be found on the product details page. If you need further assistance, please contact our customer support team. -
Having trouble placing your order? Experiencing errors with your address? We can help! First, contact customer support and they can walk you through the process of validating you as an APS customer. Already have your custom link? Once you've verified with customer support, we can share a cus...