Customer Support
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Please contact: (866) 280-0671, M-F, 9am to 5pm, PST. Or email: aps@care.enervee.com
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Who do I contact to verify I am an APS customer and to complete my order?
Please contact customer support to complete the customer verification process. A custom link will be provided to complete your order: Enter the custom link into your browser that will direct you to the APS Marketplace home page Add the items to your cart and begin the checkout process A green co... -
Who do I contact for assistance with my order and/or return I initiated?
For assistance with orders and returns, please send an email to aps@care.enervee.com or contact us via phone at (866) 280-0671 -
Who do I contact to replace defective or damaged items?
Returns related receiving damaged-in-shipment or incorrect product(s): You must notify us within 5 business days of the delivery date of the order. If you would like a replacement item you will need to place a new order. You will need to provide a picture of the item and the damaged item(s) wi... -
Are there product reviews on the APS Marketplace?
Yes, there are. The product and appliance reviews presented on APS Marketplace are collected from the retailers featured as possible places to buy the products and appliances included on APS Marketplace. In the search results for a product on APS Marketplace, the number and star rating of the rev... -
First, please contact customer support at (844) 363-7833 or via email at aps@care.enervee.com for an update on the order status. You may contact us M-F 9:00A-5:00P PST. * Please note: Orders can only be canceled within 24 hours after its placed and items have not shipped. If items have shipped ...
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Can I customize the ClearCost estimate to reflect my personal situation?
Yes, you also have the option of entering your own information into the APS Marketplace ClearCost calculator. If you do, you’ll receive a more personalized estimate of the total cost of owning your new appliance over the timeframe you specify. APS Marketplace is not responsible for the validity o... -
How do the APS Marketplace product cards work?
The APS Marketplace offers a unique (and, we think, a better!) way of choosing new products and appliances for your home. This involves creating ‘cards’ for each product on APS Marketplace. Each card gives you key information on the product in question, right after you’ve searched for a product... -
Still cannot find the answer you’re looking for?
We’ve tried our very best, but if we’ve still not managed to solve your query in the sections above, then please drop us a line and we’ll get back to you. You can reach us here: APS Marketplace Customer Support Email: aps@care.enervee.com Phone: (866) 280-0671 You may contact us M-F 9:00A-5:0... -
What do the $$$$ symbols mean?
These four symbols show you at a glance how that particular product compares to similar others in that category on price. APS Marketplace analyzes all prices every day, which means we can assign a $ symbol to every single product, based not on its price, but on its price relative to comparable p...